Conflict is good if it improves things; it is bad when it damages relationships and gets in the way of progress. Without conflict, we wouldn’t have innovation, yet most people avoid conflict. In this workshop, you will encourage and participate ‘above the line’ conflict to create a safe and innovative culture around you.
Understand conflict and why we avoid it
How we respond in conflict
Know when conflict is good and when bad
Creating above the line conflict
Recognise which of the 4 approaches you use
Keep our cool under pressure
Resolve conflict with professionalism
I just wanted to say a huge personal thank you for the training course today. It was not only very beneficial regarding conflict resolution it also made me think about myself in a new light, It was motivational and made me want to do better and be better.
Sarah Walker, Volkswagen
I was very impressed with the Conflict course, I have been to many training session over the years and this is one of, if not the best, I have ever been to. Guy gave real life scenarios as role plays which we went through – this is far better than a processed animated version.
Neville Wratten, Volkswagen
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