Professional
development

The Customer Service Training course I attended has been the best, most interesting, most informative, creative and easily the most enjoyable training course I have had the pleasure of being in the past 10 years. Thank you for making it great. Other training courses don’t even come close.

Sidney Shaders, UNSW

Guy bought a totally different thought process to the staff at ING. I personally continue to revisit what we learned on a daily basis and use it both in my personal and professional life. Definitely the most enlightening and useful training I’ve ever done.

Monique Zimmany, ING

Can I just start by saying that this session was amazing!!! I honestly believe that this session has been life changing. It has impacted how I will be within the workplace but even more so in my everyday life. 10/10 for our presenter, Guy who would honestly be the best presenter I have had. So approachable, funny and full of knowledge, and this made the ‘training’ session, not feel like training at all, but an insight into the complex and extremely interesting workings of the human mind.

Rheanne Barby, Covermoore

Brilliantly Awesome…Memorable…Common Sense in a tidy package..Guy would make an excellent TED Talker!!

City of Sydney

I came in today expecting to be sitting in a room all day, trying to keep my eyes open and my mind busy. However, I can easily say that was one of the best experiences of my life to date and I really congratulate you on how you formulate sessions the way you do.

Jake Maloney, Data3

There is one client we have with Customer Care who always comes up with some challenging customers on the weekend. Well I am very pleased to say that the training stuck. I was able to match the callers energy, I was able to ascertain what they wanted and how we could help best.

Nandan Cox, CoverMore

I have never attended a training session that completely engaged me all day, you left me wanting more and I do want more. I have felt myself incorporating some of the skills already, into not only my working life but also my personal life. I feel like this has been life changing to say the least and it excites me.

Lauren Moore, IM&T

The day was filled with very real and practical tools I can use every day and fun activities to practice them. Thanks for sharing your stories and your huge body of knowledge with us. I know I am better off for it.

Irene Reid, Business Readiness Analyst

Thank you for the great workshop you conducted at North East Water. All of the participants are saying it is the best workshop they have attended. We all took something away from it.

Kerri Imlack, Customer Assistance Supervisor